Bilstein B1 iRC - B16 Ridecontrol System

Returns:

You have 14 days to inspect your shipment and contents. After that period, Eaton Motorsports is no longer responsible for missing items. You have 30 days to report any damaged or incorrect items, after that period Eaton Motorsports is no longer responsible for returns or exchanges. All stocking products are subject to a 30 Day return policy. The item(s), when approved for return, are subject to a base 15 percent restocking fee or the restocking fee of the part manufacturer; whichever is higher. Canceled orders may be subject to a 20% cancellation fee. Items marked "Special Order" cannot be cancelled. All product returns require a return authorization number before being shipped back to Eaton Motorsports or the manufacturer. An “RMA” number is obtained by emailing info@eatonmotorsports.com. Some products may require shipping back to the manufacturer for inspection before a return or exchange can take place. Some products may not be able to be returned. Products that have been modified or installed are not eligible for return. There are no returns for Special Order/Made to Order items and Electrical Components (including the COBB Accessport). Items returned after the 30 Day return period without an RMA will be refused.

Refunds:

Refunds take 30 days or less. Payments made by Credit Card or PayPal are returned back to the original account used during the transaction. Refunds are decided by the management and not by sales staff.

Shipping Policy:

All products sold on the shopping cart are shipped by UPS, USPS, or FedEx. All packages include shipping insurance in case they are lost or damaged. USPS requires signature confirmation on all insured orders over $200.00. USPS shipping times are estimated and not guaranteed. UPS tracking numbers are automatically generated when a package ships and the number is sent to the email address you provided. If a package contents is damaged during shipping please notify the shipping driver and file a claim with the shipper. You have 14 days to inspect your shipment and contents. After that period of time, Eaton Motorsports is no longer responsible for missing items. You have 30 days to report any damaged or incorrect items, after that period of time Eaton Motorsports is no longer responsible for returns or exchanges. You can contact us by Email or call 833-367-7678 for assistance.

Drop Shipping:

Some items require drop shipping to complete an order. These products are shipped from manufacturer or distributor warehouses across the country. In some cases, this may speed up delivery time. In other cases, it could add 1-3 days to the delivery time. These products may also ship with a provider that is different than the provider you have selected. If you have a question regarding an order please contact our sales desk at 833-367-7678.

Order Processing:

Orders placed after 3PM EST may not be processed the same day. Order processing may take 24-48 hours. USPS orders placed after 10am EST will ship the following business day if the items are in stock.